Our Warranty

UKCSL REFUND POLICY

Terms & conditions:

1. Any vehicle which is out of its 30 days grace period cannot be fully refunded (refer to no.9 & 10 for further information out of this period).

2. Wear and tear item i.e. brakes, springs, shockers, tyres and cam belts are not covered, for full list of wear and tear items please speak to a member of the UKCSL Team.

3. Complaints lodged but customer carries on using the vehicle for a lengthy period without getting it diagnosed, which can result in further deterioration.

4. Vehicles involved in accidents resulting in failure of vehicle components/damage.

5. Any refund qualifying vehicle driven further than 500 miles will automatically be charged a fee of 25p per mile driven thereafter.

6. All refunded vehicles will be thoroughly inspected before any funds are transferred.

7. The payment deadline for a refund is 14 working days from the day the refund was accepted.

8. If you have complained about a fault with your vehicle within the first 30 days you are eligible for a full refund/replacement vehicle, in order to qualify we will need a diagnosis report via a reputable DVSA approved garage within the 30-day time frame.

9. For month 2 and 3 UKCSL are liable to prove that the fault occurred was not present at the time of sale.

10. For month 3 till 6 it is required for the customer to prove that the fault was present at the time of sale.

Buying with UKCSL

At UKCSL, we have a comprehensive list of checks we complete before buying a car to sell to our customers.

• Before acquiring a used car to sell, we thoroughly check the mechanical condition of the car, including the engine, transmission, and suspension.

• If any issues are identified during the inspection that are minor and do not affect the car's performance, we will carry out necessary repairs or maintenance. We'll make sure the car is in a good, sellable condition. This might include routine services, fixing any mechanical faults, and addressing wear and tear issues.

• We have access to the vehicle's history, such as service records, previous ownership, and accident history, either from the previous owner or through vehicle history report services, All of our cars come HPI checked as routine.

As an award-winning used car dealership, we take pride in selling high-quality cars and in providing exceptional aftercare. Every car sold comes with a comprehensive AUTO SELECT WARRANTIES for SIX months as standard, underscoring our commitment to your satisfaction and driving security. Our dealership is renowned for going above and beyond, ensuring that each customer leaves with not only with a great car but also with the assurance of support and protection.